Registering
To use Homechoice, first you must register as a new applicant.
You must have an email address to use the Homechoice website.
Once you have set up your user account, you will recieve an email with your Household ID and password.
Once you have registered with Cornwall Homechoice, we will assess your housing need.
We will send you:
- your banding
- the size of the properties you are eligible to bid on (number of bedrooms)
Why is my application status showing as suspended?
Your new account will not be active and will show as suspended until we assess your application. We aim to do this within 28 working days.
If we need any more information we will contact you.
You are not able to place bids until we process your application. If you have any parish and Cornwall connections they will not show until we check this.
Forgotten your password?
If you are having trouble resetting your password, please see how to change your password
Bidding
Once your application is up and running you can place a 'bid' on a property that you are interested in (up to 3 bids per week).
Please read the bidding guide for help in placing a bid.
You must log into Cornwall Homechoice to bid on properties.
Each weekly bidding cycle currently runs from a Thursday morning to Monday midnight each week.
Once bidding has closed, a shortlist of everyone who has applied is produced.
You can ask us questions about Homechoice via your online account or filling in an enquiry form. You can call us on 0300 1234 161. Our offices are open Monday to Friday 9am to 5pm if you need to call us.
Changes to your circumstances
If there is any change in your circumstances, you must update your application. If you are allocated a home and we find that your current details are not up to date and correct, the offer may be withdrawn how to change your contact details.
Important: It is your responsibility to make sure your details are kept up to date.
Change of address
If you move address, you must:
- cancel your current application
- make a new application online
We will then re-assess your housing needs. If you submit your new application within 28 days of changing address, you will keep your application date. Banding dates will depend on your new assessment.
If you are homeless, then please put your current address as ‘NFA - No Fixed Abode’ on your new application.
Important: you must keep your Homechoice application up to date.
Have you been asked to leave where you are living?
If you are homeless, or at risk of becoming homeless, we may be able to help you.
Are you experiencing domestic abuse, sexual violence or in fear of harassment?
If you are in danger, call the police on 999
If you need a place of safety or at risk of homelessness due to domestic abuse call us 0300 1234 161 or: